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Scouts Canada Marcom Moderation Team

This position will oversee and provide Moderation support to members of Scouts Canada groups on Facebook, uphold group conduct guidelines, and help build a national virtual community of Scouts Canada members.

Reporting to: National Marcom Team/ Social Media Team lead

The primary job duties and responsibilities include:

  • Working as a team to ensure ongoing moderator coverage of national discussion groups (including Scouts Canada Discussion Group and/or the Canadian Path Discussion Group at this time) on Facebook, with possibility of assisting with other social media channels.
  • Upholding the group guidelines, including SC’s Code of Conduct and Scout Law, following escalation process to address issues.
  • Approving new members after confirming SC membership status via questions, cross-referencing MyScouts.
  • Triaging member inquiries, feedback, etc.
  • General ongoing group maintenance, ie: reviewing flagged messages, regular cover image updates, linked groups, etc.
  • Monitor group conversations and weighing in where appropriate with links to information, contact names/email addresses, and common sense.
  • Liaising with the Social Media team, providing feedback, general reports & user-generated content
  • Sharing Scouts Canada social media content, partner posts, or other interesting posts per content plan, or where appropriate, generating conversation and seeking volunteer input.
  • Help continue to grow the group(s) into a valuable tool by and for volunteers.
  • Required availability approximately 10 hours/month


  • Active member of Scouts Canada, with experience and knowledge of its strategic objectives and programs
  • Advanced Facebook user/Experience moderating Facebook groups or other social media channels
  • Willing to moderate heated situations, applying common sense, SC guidelines and practices
  • Experience fostering teamwork, culture and accountability
  • Ability to work with a diverse audience reflecting different stakeholder groups
  • Ability to communicate effectively both orally and in writing; experience with Non-Violent Communication principles an asset
  • Ability to work collaboratively, in an open, virtual environment, and positively contribute to a team environment using positive, professional tact and judgement
  • Ability to organize and maintain peer networks; and
  • Ability to make decisions / interact with volunteers.
  • Access to mobile technology preferred

To apply, email social@scouts.ca detailing your interest in the Marcom Moderation Team, along with your resume.