Novel Coronavirus — April 6, 2021 Update: Explore Scouts Canada’s actions as we continue to follow the direction of government and health agencies in maintaining public health. View recommendations and stay informed here.

Council Relationship Manager — Cascadia

Want to change the world? At Scouts Canada our Vision is “Canadian youth making a meaningful contribution to creating a better world.” We need passionate people who share our Mission to develop well rounded youth better prepared for success in the world. Are you someone who is energized by challenging assignments? The assignment: develop our volunteer community, champion dynamic youth led program quality and enable Scouts to grow by 10,000 youth in Canada.

Interested in joining a fun, flexible and fast paced opportunity in the non-profit sector? This could be the right opportunity for you if you are a self-starter committed to working alongside Volunteers (Scouters), and enjoy a challenging and fulfilling work environment! You might be the right person to take on the role of a Council Relationship Manager (CRM) in one of our councils across Canada! We are currently recruiting a CRM in Cascadia Council.

Council Relationship Manager (CRM) works closely with the volunteers and is accountable for balancing the needs of volunteers with the demands of the business of Scouting. The role is pivotal in differentiating the appropriate level of service provided to areas and groups within the Council. The CRM is the champion for the mission of the organization, influences operational excellence and has an intimate knowledge “customers” within Councils. The CRM ensures a greater understanding of volunteer needs, operational efficiency, fiscal responsibility and managed risk with the intent to maximizing stakeholder value.

Under the direction of the Regional Director, the CRM must balance the role of senior account manager and Council Key3 Support based on the needs of the account portfolio and the management of the Council. The CRM has a shared responsibility for delivering on organizational objectives, volunteer engagement and business management. Depending on the account portfolio, the CRM is accountable for the effective delivery of the Council business plans, and may have supervision of Scouting Relationship Manager(s).  A key priority for this position is to enable membership growth through program quality and enabling youth leadership throughout the Council.


  • Responsible for the performance of the Council while supporting the Council Commissioner and Council Youth Commissioner in the creation and delivery of the Council Business Plan
  • Manages, and monitors performance of the Council Business Plan and ensures the Council plans aligns with the National Strategic Plan.
  • Maintains overall responsibility for Safe Scouting practices and initiatives
  • Actively participates in regular Council Key 3 meetings, as required
  • Being a trusted advisor and a key resource for program knowledge, organizational policies, and the Volunteer Support Strategy.
  • Through proactive communication, establish and maintain positive relationships with Council, Area, Group, and (as appropriate) Section leadership teams
  • Deliver volunteer value based on what volunteer’s value; respect, transparency and engagement
  • Maintains succession plans for key volunteers in compliance with the Public Appointment Process
  • May be involved in recruiting, selection, and supervising of Scouting Relationship Managers
  • As required provide training, guidance and coaching to ensure success in meeting departmental objectives
  • May Manage and approve time off requests in payroll system and in conjunction with HR & Payroll monitor employee leave of absences
  • Identify prospective business partners, build relationship in such a way as to create advocates for Scouts Canada
  • Promote and reinforce youth leadership, program quality and appropriate professional development
  • Promote and direct where necessary volunteer and staff compliance with all Scouts Canada policies and procedures

What you bring to the table:

  • A leadership style that is team-centric; collaborative, results orientated and inspires others to succeed
  • You are competent in change leadership; and have the ability to adapt to an ever changing environment while engaging others to remain focused on success.
  • Excellent coaching and communication skills both oral and written, and the ability to speak effectively and persuasively to groups and individuals
  • Excellence in organizational leadership with the ability to develop business plans, set and achieve strategic objectives and manage performance
  • Strong networking skills and able to build positive and professional relationships with community leaders, volunteers and members
  • Initiative; a drive to produce results through others.
  • Post-secondary education in a related field
  • Senior management experience, preferably in not-for-profit sector
  • Experience in sales and marketing and promoting programs and services in the community
  • Knowledge and experience with strategic planning, budget planning and management, development and asset management
  • Experience in recruiting and managing volunteers
  • Valid Driver’s License and a clean drivers abstract
  • Clean PRC/VSS
  • Bilingual an asset

At Scouts Canada we collaborate across the country, therefore confidence with collaboration tools and technology is essential. Most of our team works from a home-based office environment and will spend time travelling to meet colleagues and volunteers. This work will require you to work irregular work hours, including evening and weekend responsibilities.

You will travel anywhere up to 10,000KM per year (travel mileage allowance will be provided), which will require you to have a valid Driver’s License and a clear driver’s abstract, as well as access to your own vehicle.

We’ve got you covered

We offer a comprehensive benefits package that includes a fabulous merchandise discount; an employer-matched retirement plan after one year; extended health, prescription, vision and dental coverage, and more.

If this role excites you, we want to hear from you! Please take the time to tell us about yourself in a cover letter — we want to hear your story — your background, your accomplishments, and why this role is a good fit with your future career aspirations. We want to learn about you and your passions! 

Please submit your application to to Human Resources.

Scouts Canada thanks you for taking the time to consider this position.  Please understand that only individuals chosen for an interview will be contacted. 

Scouts Canada encourages applications from all qualified candidates and has a great record of accommodating persons with disabilities. Contact Human Resources at or 613-224-5134 if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Ready to apply? Please take the time to tell us about yourself in a cover letter — we want to hear your story — your background, your accomplishments, and why this role is a good fit with your future career aspirations.