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Council Relationship Manager (CRM) – Kitchener, Waterloo, Mississauga or Brampton

Want to change the world? At Scouts Canada our Vision is “Canadian youth making a meaningful contribution to creating a better world” We are looking for a passionate leader to help deliver our Mission “to develop well rounded youth better prepared for success in the world.” 

Energized by challenging yet fulfilling assignments? Interested in joining a fun and fast-paced team in Scouts Canada? Are you a self-starter committed to working alongside volunteers (Scouters) and youth leadership? You might be the right person to take on the role of Council Relationship Manager (CRM) in the Central Escarpment Council. The ideal candidate will reside in or close to Kitchener, Waterloo, Mississauga or Brampton.

CRMs work closely with volunteers and are accountable for balancing the needs of volunteers with the demands of the business of Scouting. The role is pivotal in differentiating the appropriate level of service provided to groups within the Council. The CRM is the champion for the mission of the organization, influences operational excellence and has an intimate knowledge of the “customers” within Councils. The CRM ensures a greater understanding of volunteer needs, operational efficiency, fiscal responsibility and managed risk with the intent to maximizing stakeholder value.

Under the direction of the Regional Director, the CRM must balance the role of Senior Account Manager and Council Key 3 support based on the needs of the account portfolio and the management of the Council.



Council Management 

  • Responsible for the performance of the Council while supporting the Council Commissioner and Council Youth Commissioner in the creation and delivery of Council Business Plan
  • Maintains overall responsibility for Safe Scouting practices and initiatives
  • Builds and executes a membership recruitment plan to support current membership and sustainable growth.
  • Delivers the Group Support standard to ensure Group Commissioners are supported to deliver a great, safe quality program.
  • Manages Relationship Managers (Scouting Relationship Managers and Group Support Scouters) to ensure they provide excellent customer service to Group Commissioners while keeping them accountable for the safe delivery of a quality program that welcomes more youth.
  • Promotes Scouts Canada’s fundraising programs, such as popcorn, coffee and seeds.
  • Ensures volunteer and employee compliance with Bylaw, Policies, Procedures and Standards
  • Actively participates in regular Council Key 3 meetings, regional and national meetings.  Leads sessions with Relationship Managers and Group Commissioners
  • Demonstrates fiscal responsibility and as required develops business case to prove a return on investment.

Membership Management

  • Actively builds volunteer satisfaction that influences a mindset of loyalty to Scouts Canada
  • Promotes a “customer-centric” approach to managing volunteer concerns, while advocating for a balanced approach for the needs of Scouts Canada and Council.
  • Develops Council membership focused plans to sustain the success of Scouting in Canada
  • Monitors and reports on membership growth activities and outcomes, and adjusts actions to achieve goals

Volunteer Support

  • Coaches and mentors volunteers on a regular basis remotely or in person as required
  • Promotes registration to new youth and adult members, and ensures a timely registration process
  • Promotes and reinfores youth leadership, program quality and appropriate professional development
  • Enables and empowers team of volunteers to promote group health and program quality.
  • Promotes activities that enhance membership retention
  • Develops and maintains community relationships aligned with the organizational objectives
  • Identify prospective community partners, build relationship in such a way as to create advocates for Scouts Canada

Volunteer Resource Development

  • Maintains succession plans for key volunteers in alignment with the Public Appointment Process
  • Supports volunteer development activities.
  • Manages Suspension/Termination Policy.

HR Management

  • Accountable for  recruiting, selecting, onboarding and supervising Scouting Relationship Managers and Group Support Scouters
  • As required, provides training, guidance, mentoring, performance management, and coaching to ensure success in meeting organizational objectives.
  • Manages and approves time off requests in payroll system and in partnership with HR & Payroll, monitors employee leaves of absence.
  • Ensures that volunteers have completed screening and training requirements to adhere with Safe Scouting standards.


  • Ensures consistency of council communications
  • Applies Scouts Canada’s communications strategy / program
  • Cultivates and maintains positive relationships within community
  • Consults internally on public relations issues
  • As required, consults on Council crisis plans
  • Cascades content from Communications function as required

Risk Management

  • Implements effective risk management practices
  • Promotes and directs where necessary volunteer and staff compliance with all Scouts Canada policies and procedures
  • Promotes and directs where necessary volunteer and staff compliance with all applicable legislation


What you bring to the table:

  • Leadership style that is team-centric; collaborative, results orientated and inspires others to succeed
  • Change leadership; the ability to adapt to an ever changing environment while engaging others to remain focused on success.
  • Excellent coaching and communication skills both oral and written, and the ability to speak effectively and persuasively to groups and individuals
  • Excellence in organizational leadership with the ability to develop business plans, set and achieve strategic objectives and manage performance
  • Strong business acumen, with effective project management and change management skills
  • Strong networking skills and able to build positive and professional relationships with community leaders, volunteers and members
  • Initiative; a drive to produce results through others.
  • Adaptable; ability to remain flexible and innovative in a constantly changing environment.



  • Post-secondary education in a related field
  • Senior management experience, preferably in not-for-profit sector
  • Experience in sales and marketing and promoting programs and services in the community
  • Experience in managing at a distance is an asset 
  • Knowledge and experience with planning, forecast planning and management development 
  • Experience in recruiting and managing volunteers
  • Valid Driver’s License and a clean drivers abstract
  • Clean PRC/VSS
  • Bilingual an asset


Working Conditions: 

  • Working from a home office environment
  • Evening and weekend work is required on regular basis
  • Approximately 2,000 km travel per year (includes air travel)
  • Overnight travel approximately 10 days per year 

At Scouts Canada, we collaborate across the country, therefore confidence with collaboration tools and technology is essential. Most of our team works from a home-based office environment and will spend time travelling to meet colleagues and volunteers. This work will require you to work irregular work hours, including evening and weekend responsibilities.


We’ve got you covered:

We offer a comprehensive benefits package that includes a fabulous merchandise discount; an employer-matched retirement plan after one year; extended health, prescription, vision and dental coverage, and more.

If this role excites you, we want to hear from you! Please take the time to tell us about yourself in a cover letter — we want to hear your story — your background, your accomplishments, and why this role is a good fit with your future career aspirations. We want to learn about you!

Please submit your application to

Scouts Canada thanks you for taking the time to consider this position.  Please understand that only individuals chosen for an interview will be contacted.

Scouts Canada encourages applications from all qualified candidates and has a great record of accommodating persons with disabilities. Contact Human Resources at or 613-224-5134 ex 252 if you need accommodation at any stage of the application process or want more information on our accommodation policies.



Ready to Apply?

If this role excites you, we want to hear from you! Please take the time to tell us about yourself in a cover letter — we want to hear your story — your background, your accomplishments, and why this role is a good fit with your future career aspirations. We want to learn about you!

Please submit your application to