Program Support Manager — Greater Toronto Area

Do you want to be a part of the change you want to see in the world? At Scouts Canada our Vision is “Canadian youth making a meaningful contribution to creating a better world.” For more than 100 years, Scouts Canada has brought a world of adventure, outdoor experience, friendship and fun to 17 million Canadian youth and we need passionate people who share our Mission to develop well-rounded youth better prepared for success in the world.

Scouts Canada is seeking a Program Support Manager to join our Scouting Experience team in the Greater Toronto Area.

Reporting directly to the Associate Director, Program Support jointly accountable for managing the local Program Support team and implementing the Program Support strategy. Key success measures will include volunteer and youth retention, engagement, event attendance and Section program quality through the Canadian Path Navigator.

Do you think you have what it takes to become our next Program Support Manager? If you answered yes, we want to hear from you!

Specifically, you will be responsible for:

Stakeholder Engagement and Consultation

  • Providing stakeholders with regular status updates regarding Program Support team activities.
  • Consulting with stakeholders to understand program and volunteer support requirements.
  • Coordinating with local Scouting Relationship Managers and Group Support Scouters to provide focused Section Support where required.

Build the Scouting Community

  • In collaboration with local Program Support Commissioners, ensure the Section Scouters have access to learning opportunities which with support and enhance their ability to deliver Scouting programs by Implementing the deployment of experiential learning workshops for Scouts Canada volunteers.
  • Recruitment, development and management of volunteer teams to manage oversight of local program support events and ensuring compliance to Scouts Canada Events standards.

Drive Outdoor Adventure

  • In collaboration with local Program Support Commissioners, ensure that Section Scouters and Scouting youth have access to learning opportunities which support and enhance outdoor skills and competencies. Implementing and coordinating Outdoor Adventure Skills aligned third party certifications (e.g. First Aid, Paddling, etc).
  • Recruitment, development and management of the local Outdoor Skills network.

In-Section Support

  • In collaboration with Program Support Commissioners, manage the deployment of a national team of Program Support Scouters who can provide enhanced coaching to Section Scouters to improve delivery of Scouts Canada’s program, The Canadian Path.
  • Implementation, management and continuous improvement of the local In-Section Support network.
  • Implement Program Support Scouter recruitment, orientation and ongoing development.

Other Duties

  • As a non-profit with a relatively small employee eam there will be occasions where other responsibilities or projects will be assigned.

Education, Experience & Skills

  • Minimum 3 years of experience in a volunteer management related role.
  • A passion for Scouts Canada’s Mission and in-depth knowledge of Scouts Canada’s policies, procedures, standards and program are essential.
  • Knowledge of Bylaw, Policies and Procedures, Scouting program, and Scouts Canada structure
  • Related post secondary education or combination of education and work experience.
  • In-depth knowledge in the following areas: Adult learning and development, Outdoor recreation and education and Event management

Working Conditions

  • Works in a home-office environment
  • Travels up to 10,000 kilometres per year
  • Overnights - Approximately 20 per year
  • Travel conditions - Reasonable to occasionally difficult
  • Non-traditional working hours including evenings and weekends
  • Sitting for extended periods of time
  • PRC (Police Record Check) and VSS (Vulnerable Sector Check) required
  • Mandatory training requirement

We’ve got you covered:

We offer a comprehensive benefits package that includes a fabulous merchandise discount; an employer-matched retirement plan after one year; extended health, prescription, vision and dental coverage and more.

If this role excites you, we want to hear from you! Please take the time to tell us about yourself in a cover letter — we want to hear your story — your background, your accomplishments, and why this role is a good fit with your future career aspirations. We want to learn about you!

Please submit your application (Cover Letter and Resume) to by December 18, 2019.

Scouts Canada thanks you for taking the time to consider this position. Please understand that only individuals chosen for an interview will be contacted.

Scouts Canada encourages applications from all qualified candidates and has a great record of accommodating persons with disabilities. Contact Human Resources at 613-224-5134 ex 252 if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Ready to apply? Please take the time to tell us about yourself in a cover letter — we want to hear your story — your background, your accomplishments, and why this role is a good fit with your future career aspirations.