Property Operations Manager — Ottawa
Do you want to be a part of the change you want to see in the world? At Scouts Canada our Vision is “Canadian youth making a meaningful contribution to creating a better world.” For more than 100 years, Scouts Canada has brought a world of adventure, outdoor experience, friendship and fun to 17 million Canadian youth and we need passionate people who share our Mission to develop well-rounded youth better prepared for success in the world.
Scouts Canada is seeking a Property Operations Manager to join our Property Operations Team, this position will report into one of our Service Centre’s located in Ottawa.
Do you pride yourself on your strong business acumen and problem solving skills? Are you driven by managing and leading other staff? Do you enjoy working in collaborative partnerships with both staff and volunteers? Do you thrive in new challenges and a dynamic work environment? If you answered yes and think you have what it takes to become our next Property Operations Manager, we want to hear from you!
Reporting to the Director, Property Operations and as a key member of the Property Operations Team, you will be responsible for Providing strategic and operational oversight into the operations of Scouts Canada properties to ensure they are well maintained, compliant with all regulations and requirements; while also being fiscally responsible.
Specifically, you will be responsible for:
Volunteer, Staff and Camp Engagement
- Maintain working relationships with Operations Managers in support of implementation of Scouts Canada’s Property Standards program.
- Mentor colleagues and other key stakeholders across the organization relative to the Property Standards Program or related Property/Asset Management Processes.
- Build and maintain strong relationships with key stakeholders both staff and volunteers at all levels of management.
- Work cooperatively with senior Council management, including Council Property Chairs (where applicable) and Council Key Three teams as required.
- Handle complaints from key stakeholders or facility users as they may arise.
- Supervise, evaluate, and performance manage employees including carrying out all aspects of Scouts Canada’s performance management cycle with regard to all direct reports as outlined by Human Resources department and senior management.
Strategic Planning and Analysis
- Provide expertise and oversight to Property Analysts with the implementation of short-term, medium and long-range business planning of properties through the completion of Business Plans. Provide guidance around best practices and organizational expectations with regard to both maintenance/operations and capital improvements including facilities and program infrastructure.
- Identifying and make recommendations to mitigate risk
- Work cooperatively with Operations Manager and Finance to create and monitor financial performance of Council managed properties and summer programs on an ongoing basis.
- Identify and implement strategies to improve quality of service, productivity and overall safety at properties
- Work with Camp Managers and Directors to adjust fee structures, and onsite practices to ensure financial performance remains on track during each fiscal year
- Creating a network for Rangers and Wardens and providing them with opportunities to interact and learn from one another
- Manage contracts and reporting for maintenance, safety, compliance and regulatory testing and work including, but not limited, to water management, property management of closed facilities, fire safety and environmental assessments
- Ensure key process targets and timelines are met
- Case management to ensure all regulatory compliance issues are rectified in a timely manner (Ex; Ministry of the Environment)
Collaborating and supporting the Property Operations Team
- Supporting and assisting other Property Operations staff
- Collaborating and working with all members of the Property Operations Team on tasks and projects to further enhance Scouts Canada’s mission, objectives and priorities
- Assisting with the implementation of new initiatives related to the Property Operations team portfolio
Education, Experience & Skills
- Post-Secondary Education or equivalent.
- 3-5 years of relevant experience; including supervision of teams.
- Self-motivated to achieve results and the ability to work cooperatively with others to achieve shared goals.
- Experience working with volunteers and volunteer management approaches.
- Strong communication (verbal and written) and interpersonal skills
- Collaborative and cooperative management required to be successful across multiple Councils.
- Broad understanding required of property related standards, including interpretation of complex information.
- Responsibility – Broad directional responsibilities. Will work independently on goals.
- Demonstrated ability to work in partnership with and represent Scouts Canada to external agencies, including government
- Experience in implementing or maintaining organizational standards and accreditation programs.
- Demonstrated experience in change management
- Ontario Water Operations Certification
- Experience with content management systems and/or databases
- Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Working conditions: high volume electronic and phone communication. Ability to work off site, on the road, frequent with minor discomfort.
- The incumbent will be prepared to travel as required across Canada.
- Overnight business travel may be 15-25 nights per year.
- The incumbent will be connected to an office environment with flexible working hours
- The incumbent will be prepared to work outside of traditional working hours (evenings/weekends)
- Travel to some remote locations may be difficult and could be impacted by weather conditions.
- Attendance at National Conferences and functions as required (2-3 times annually)
- The incumbent may be required to conduct onsite visits to camp properties (outdoor/wilderness environments)
- Must possess a valid Driver’s License and provide own vehicle.
- Mileage allowance will be provided. Unless rental vehicle is determined to be the most effective means of transportation.
We’ve got you covered:
We offer a comprehensive benefits package that includes a fabulous merchandise discount; an employer-matched retirement plan after one year; extended health, prescription, vision and dental coverage and more.
If this role excites you, we want to hear from you! Please take the time to tell us about yourself in a cover letter — we want to hear your story — your background, your accomplishments, and why this role is a good fit with your future career aspirations. We want to learn about you!
Please submit your application (Cover Letter and Resume) to firstname.lastname@example.org.
Scouts Canada thanks you for taking the time to consider this position. Please understand that only individuals chosen for an interview will be contacted.
Scouts Canada encourages applications from all qualified candidates and has a great record of accommodating persons with disabilities. Contact Human Resources at 613-224-5134 ex 252 if you need accommodation at any stage of the application process or want more information on our accommodation policies.