Introduction
When a participant decides to withdraw, they are required to follow the procedures below. Refund requests are normally processed within 15 business days.
***Note: All refund requests must be received within 30 days of the original registration date. ***
Our Procedure
1. Only parents/guardians may initiate a refund request. The parents/guardians may request a refund by submitting a request through their myscouts profile.
2. Parents/guardians will fill in a questionnaire to complete and submit the ticket.
3. Once the questionnaire is fully completed, the refund ticket is assigned to the appropriate Service Centre.
4. The Service Centre determines whether the parents/guardians are eligible for a refund.
a. For all refunds requests received:
i. If received within 30 days of original registration date– 100% refund
ii. If received 30 days after registration date or later – No refund
5. The Service Centre:
a. Issues eligible refund
b. Removes the member’s role in myscouts
c. Notifies the parent if they were eligible or not, and close the ticket
