The purpose of the Goals & Targets Standard is to outline the minimum requirements of the goal and target setting processes, which set the expectations that drive Scouts Canada performance to meet Scouts Canada’s strategic objectives and organization-wide objectives.
1. The Standard applies to all departments, functions, and councils within Scouts Canada.
2. The objective of the process is to ensure Scouts Canada’s enterprise-wide goals and targets are effectively communicated to all levels of the organization, and that all employees’ and volunteers individual goals and targets are understood and aligned to the Scouts Canada strategy and enterprise wide goals, targets and Key Performance Indicators (KPIs)
3. Goals & Targets: We shall ensure a process is in place for identifying, communicating, and translating goals and targets for employees and volunteers at every level of the organization.
- The process for identifying goals and targets shall take into consideration:
- The organization’s commitment to safety
- Identified risks and opportunities
- Financial, operational, and business objectives, requirements, and changes
- Applicable legal, regulatory, statutory, internal and external commitments
- Results from assurance audits, self-assessments, incident management, and management reviews
- Goals and targets shall be:
- Reviewed periodically for continued appropriateness and applicability
- Communicated as appropriate to all contractors and other third parties according to their respective obligations
4. Accountable volunteers and employees are responsible for ensuring:
- We identify and develop goals and targets as appropriate
- Goals and targets must align to the Scouts Canada strategy, goals and targets.
- Goals and targets are developed by identifying risks and opportunities
- Goals and targets are developed considering applicable legal, regulatory, statutory, internal and external commitments
- Previous audit and assurance results, self-assessments results, incident investigations, and management reviews must be taken into consideration when setting goals and targets
- Goals should be stated using the following structure:
- S – Specific – Goals must be straightforward and simplistically written and clearly define the what, why and how of the priority
- M – Measurable – goals must be clear about what success looks like with measurements used to chart success
- A – Achievable – goals must be challenging but realistic and defined well enough to achieve them with the allocated resources
- R – Results-oriented – goals should be focused on results and connected to function or company goals and targets
- T – Time-bound – goals must have a timeframe, a date by which it will be completed
- Goals and targets must be translated for each level of the organization, down to employees / volunteers as part of their priorities, which are then managed in accordance with Scouts Canada Performance Management Standard
- We communicate targets
- Goals and targets shall be communicated as defined within Scouts Canada Communication Standard
- We monitor goals and targets
- Progression towards goals and targets must be reviewed at least on a quarterly basis and adjusted based on changing conditions
- If Functional or Council goals and targets are at risk of not being met, an escalation must occur to the next level of leadership e.g. National Key 3 (NK3) or Council Key 3 (CK3)
- Regular performance against the relevant goals and targets must be communicated from supervisors to all employees
- Adjust goals & targets
- Based on trending performance and changing conditions, Scouts Canada wide goals and targets shall be adjusted and re-communicated to every level of the organization
- “Accountable volunteer” is defined as the Scouter responsible for a department, function, shared-service, or council to which this standard applies for example. Council Commissioner jointly accountable with the Council Key 3 for Goals & Targets within a Council.