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Policies and Procedures — Consultation

Goals & Targets Standard (DRAFT FOR CONSULTATION)

This document has been reviewed extensively by select Group Commissioners and Scouts Canada staff, but it has not yet been formally approved, and does not yet represent requirements for Scouting adventures.

This is your opportunity to read the document and to provide your feedback—please use the form at the bottom of page, and share your thoughts by August 16. We value your feedback, and we will use your constructive criticisms, questions and ideas to make this resources as clear, sensible and robust as possible. Thank you in advance for your contributions.

Goals & Targets Standard (DRAFT FOR CONSULTATION)

Introduction

The purpose of the Goals & Targets Standard is to outline the minimum requirements of the goal and target setting processes, which set the expectations that drive Scouts Canada performance to meet Scouts Canada’s strategic objectives and organization-wide objectives

Our Standards 

  1. The Standard applies to departments, functions, councils, staff and volunteers of Scouts Canada.
  2. The objective of the process is to ensure Scouts Canada’s enterprise-wide goals and targets are effectively communicated to all levels of the organization, and that all employees’ individual goals and targets are understood and aligned to the Scouts Canada strategy and enterprise wide goals, targets and Key Performance Indicators (KPIs)
  3. Goals & Targets: We shall ensure a process is in place for identifying, communicating, and translating goals and targets for employees and volunteers at every level of the organization.
    1. The process for identifying goals and targets shall take into consideration:
      1. The organization’s commitment to safety
      2. Identified risks and opportunities
      3. Financial, operational, and business objectives, requirements, and changes
      4. Applicable legal, regulatory, statutory, internal and external commitments
      5. Results from assurance audits, self-assessments, incident management, and management reviews
    2. Goals and targets shall be:
      1. Reviewed periodically for continued appropriateness and applicability
      2. Communicated as appropriate to all contractors and other third parties according to their respective obligations
  4. Accountable volunteers and employees are responsible for ensuring:
    1. We identify and develop goals and targets as appropriate
      1. Goals and targets must align to the Scouts Canada strategy, goals and targets.
      2. Goals and targets must consider relevant key Scouts Canada value drivers
      3. Goals and targets are developed by identifying risks and opportunities
      4. Goals and targets are developed considering applicable legal, regulatory, statutory, internal and external commitments
      5. Previous audit and assurance results, self-assessments results, incident investigations, and management reviews must be taken into consideration when setting goals and targets
      6. Goals should be stated using the following structure:
        • S – Specific - Goals must be straightforward and simplistically written and clearly define the what, why and how of the priority
        • M – Measurable – goals must be clear about what success looks like with measurements used to chart success
        • A – Achievable – goals must be challenging but realistic and defined well enough to achieve them with the allocated resources
        • R – Results-oriented – goals should be focused on results and connected to function or company goals and targets
        • T – Time-bound – goals must have a timeframe, a date by which it will be completed
      7. All goals must have a clearly identified target if applicable
      8. Goals and targets must be translated for each level of the organization, down to employees / volunteers as part of their priorities, which are then managed in accordance with Scouts Canada Performance Management Standard
    2. We communicate targets
      1. Goals and targets shall be communicated as defined within Scouts Canada Communication Standard
    3. We monitor goals and targets
      1. Progression towards goals and targets must be reviewed at least on a quarterly basis and adjusted based on changing conditions
      2. If Functional or Council goals and targets are at risk of not being met, an escalation must occur to the next level of leadership e.g. National Key 3 (NK3) or Council Key 3 (CK3)
      3. Escalation to the Scouts Canada Leadership Team (NK3) must occur when function targets and KPIs indicate that function goals will not be met, risking the achievement of enterprise goals and targets
      4. Functions shall follow an established reporting process
      5. Regular performance against the relevant goals and targets must be communicated from supervisors to all employees
    4. Adjust goals & targets
      1. Based on trending performance and changing conditions, Scouts Canada wide goals and targets shall be adjusted and re-communicated to every level of the organization

Related Policies 

  • Key 3 Shared Leadership Policy

Related Standards & Procedures

  • Communications Standard
  • Program Standard
  • Risk Management Standard

Effective date

September 1st 2019

Feedback on the Goals & Targets Standard

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