Training and Certification Standard (DRAFT FOR CONSULTATION)
The training and development of Scouters, both volunteer and professional staff, is an essential element of the Scouts Canada brand and Canadian Path. The purpose of the Training and Certification Standard is to ensure that educational and training programs for Volunteers and employees support the delivery of Scouts Canada’s mission, strategic plan, Canadian Path implementation and other key priorities. In addition, the standards facilitate the effective management of risks and have sufficient rigor to meet evidentiary standards of formal inquiries / investigations should they be required.
- The Standard applies to departments, functions, Councils, employees and Volunteers of Scouts Canada
- The overall objective of this Standard is to enhance learning, performance, and risk management in Scouts Canada Operations through effective and efficient training and certification programs. This will be achieved through the design, development, and delivery of training, learning solutions, and certification programs provided to members, as well as through the provision of post-training support provided to learners.
- Training and Certification: A formal process is in place to ensure Scouts Canada employees and Volunteers are competent to perform work by identifying competency requirements, assessing competency against those requirements, and implementing training and certification / recertification processes to ensure competency requirements are met.
- (Mandatory) Required Actions:
- Scouts Canada members shall derive training and certification requirements from the Scouts Canada standards.
- National shared service / functional teams and departments shall conduct periodic reviews of Scouts Canada program, risks, processes, regulatory requirements, incidents and / or performance gaps to identify where new and / or improved training and certification programs are required to achieve priorities and targets.
- All training programs / learning solutions shall be aligned to defined Scouts Canada program and / or business goals, plans, and / or learning and performance outcomes.
- Required training, certification, and qualification levels and associated performance standards shall be defined for each (volunteer) role / (employee) job within Scouts Canada.
- Scouts Canada Program & Volunteer Services will be responsible to validate that training requirements align to regulatory, industry, and Scouts Canada standards, practices, and priorities.
- The development of all learning programs and solutions shall be coordinated / contracted through the Scouts Canada Program & Volunteer Services team (Volunteers) or Scouts Canada Human Resources team (employees).
- Training and / or certification programs shall not be developed, nor deployed, without the consultation and approval of Scouts Canada Program & Volunteer Services (Volunteers) or Human Resources (employees).
- A designated learning record / portfolio shall be maintained for all Scouts Canada members.
- Training and certification program records, including the records of participants in these programs and all certifications awarded, shall be managed through Scouts Canada Program & Volunteer Services (Volunteers) or Human Resources (employees).
- An online Learning Management System administered by the Scouts Canada Program & Volunteer Services team on behalf of Scouts Canada will serve as the system of record / source of truth for volunteer training and certification information.
- Delivery of training shall be evaluated periodically to measure effectiveness and conformity to Scouts Canada policies and practices
- The effectiveness of learning processes, programs, and solutions shall be evaluated on a regular basis to:
- measure the performance of the program relative to the objectives
- measure the financial cost, people utilization, and resource consumption relative to the program’s impact.
- ensure currency of content, alignment to requirements, and optimized program delivery.
Related Standards and Procedures
Frequently asked Questions (FAQ):
Q: What is a “Learning Management System (LMS)”
A: An online training delivery and tracking system including qualification and certification management. The LMS used by Scouts Canada is the David Huestis Learning Centre (DHLC) and the software is Brightspace – D2L.
Q: What does it mean “the Learning Management System administered by the Scouts Canada Program & Volunteer Services team on behalf of Scouts Canada will serve as the system of record / source of truth for training and certification information?
A: A centralized electronic system or physical location which has been declared as the trusted repository for organizational data and information for purposes of business analytics, decision-making, or fulfilling business or regulatory needs. The data / records held in this database will be the only records / data that are considered valid. It is the responsibility of the individual and Group Commissioner to ensure this database is accurate.